A club lives: a student becomes an assistant, a professor arrives, someone has to leave. All of it happens in your member list, behind the three dots at the end of the row. Every action is confirmed, and some are irreversible: here is what each one really does.
1. Find the member
The Search… field filters the list as you type. The filter button combines Gender, Age category, Belt, Status and Subscription. Each active filter shows as a chip under the search bar: click its cross to remove it.
For the order, the Sort by section of the filters sorts by first name, last name, birth date, rank or join date. On a computer, you can also click the table’s column headers directly.
The status tells where everyone stands: Validated, Pending (entered the code, not approved yet), Blocked, or Managed (an account you created, with no login).
To add someone who has no account, a child for instance, the New User button creates a managed account: see create an account for a student without the app.
2. Export the list as CSV
The download button, next to the filter button, opens Export members. It is reserved to the owner and co-owners. The CSV file opens in Excel or Google Sheets.
The export starts from the filters already applied to the list: filter first, then export what you are looking at. In the window you can still adjust Gender, Age categories, Belts, Member status and Subscription state, or clear everything with Reset segmentation. The number of members to export shows at the bottom before you confirm.
Under Information to include, everything is ticked by default. Untick the columns you do not need, or use Select all and Clear all, then click Export.
3. Change the role
Change role offers Student and Professor. The Owner choice only appears if you are the academy’s main owner.
A professor sees their classes in their space, takes attendance and follows their group. An owner has the same rights as you on the academy: only the main owner can appoint one, and the app asks for three confirmations, because it is no small thing.
4. Block
Block cuts the member’s access to your academy: they no longer see your classes and cannot enroll. Their history stays. It is the right move for an unpaid bill or behaviour to address, because it is undone in one click with Validate.
5. Exclude
Exclude takes the member out of the academy, cancels their class enrollments and drops them from auto enrollments. The app asks for two confirmations. Their OSS Academy account is kept: they can join another club, or come back with your invitation code.
Use it only for a definitive departure. When in doubt, block.
6. Hide the student list
Some clubs prefer that members do not see who is enrolled. The setting lives on the Privacy screen, in the Members section of the management menu. The Hide the student list switch keeps member listing pages for the owner and co-owners only.
Your students and professors then lose the Academy > Members tab and the Ranking tab. Students also stop seeing the list of people enrolled in a class and other members’ profiles. Your professors keep their management screens, attendance included. The rest of the app does not change.
7. Choose who receives manager emails
Still on Privacy, the Manager notifications section decides which managers receive each family of emails: Trial class requests and Event registrations. Each row shows the number of recipients; click it to open it.
Three choices:
- All managers: everyone receives them, including co-owners added later. This is the starting setting.
- Primary owner only: only you receive them.
- Choose who receives them: you and the co-owners you tick. A co-owner added later receives nothing until you tick them.
This section only shows for the primary owner: co-owners do not see it. You always receive everything, so the academy is never left without a recipient. Money and legal emails (failed payments, disputes, invoices) are never switched off.
If a member says they no longer see anything
Look at their status in the list first: a Blocked or Pending member sees nothing. Then check they have an active subscription, if your classes are reserved to subscribers.